Bussiness Analysis The Affinity Plus Case Essay - 972 Words

Introduction In this case analysis the company Affinity Plus will be examined. Affinity Plus recently implemented a new control system. The implication of this new control system resulted in more employee latitude. The consequence of this new system was that resources and time of the organization were used in excess of what was supposed. To solve this problem, MOE (Member, Organization, and Employee) was introduced as a guideline of the chronological sequence that should be taken into account when considering a decision. So, first the member (customer) has to be considered when making a decision, then the organization and after this the employee. In this case analysis, an assessment will be made of Affinity Plus new strategy, its†¦show more content†¦This leads to the first major benefit for Affinity Plus to implement MOE and an accommodating increase in employee latitude. The implementing of MOE will lead to a higher probability of improving member’s satisfaction. Because employe es were better able to act according to the facts faced (member situation), instead of being forced to follow the rules, which eventually lead to a higher customer satisfaction and is also sighted in the goal of â€Å"maximizing member value†. Second, it is clearly stated that Affinity Plus is willing to take a dip in financial profit as long as it can increase member’s satisfaction. This depicts the realization of Affinity Plus and their preparedness to make sure members are served well and their readiness to take a financial downfall. Third, Affinity Plus can be regarded as a service organization which is dependent on its members. This brings that an increase in member satisfaction will probably lead to an increase in future profits. Next to this, increasing the employee satisfaction will most likely lead to an upward move in future profits because intrinsic motivation (which is resulting from the employee latitude) will lead to a higher quality of tasks performed. The Anchoring of Other Organizations The case of Affinity Plus is specific and cannot be as easily implemented on other (different) firms. Other firms might have an active attitude towards a tight MCS. The loosing of this,Show MoreRelatedTop 1 Cause for Project Failure65023 Words   |  261 Pagesculled last year if this had been a private sector Programme! 1. [pic] Anish Mathai Mathew [PMP|MBA] Temenos T24 PROGRAM MANAGER at Union National Bank @Karl: Thanks for your comment and the great example. Guess in that case you d agree that LUCK (no matter how small), does play a role ;) .... [Mathew@PM4K] @ http://www.anishmathaimathew.blogspot.com 2. [pic] Nico Viergever Independent Management Consulting Professional / Trainer