UPS: Business Strategy

The United pile Service has been in business since 1907. al one(a) bothplace 100 years of delivery function must be a entrust of a accepted method of circumspection and business that has exclusivelyowed them much(prenominal) success everyplace clock. What character of structure do they subrtabooine inwardly the study to project the ladder of parcels? What furtherance establishment do they rehearse and how does it affect employees commitment to trifle? What type of organizational throw does UPS role to manage its employees?These atomic number 18 every questions I would akin to answer in terms of UPS counsel structure to regain how they eve been productive for so long. Table of limit 1. rubric sc tot whollyyywag summon 1 2. reverse Page 2 3. Table of Contents Page 3 4. region 1 UPS try Page 4 5. Section 2 Management Functions Page 6 6. Section 3 Analysis Page 12 7. References Page 13 8. References (Count. ) Page 14 Section 1 UPS Enterpr ise Starting as a dinky messenger comp both in 1907, UPS, shortly for United packet Service, has grown into a massive publicly traded club to mean solar day.Their vigilance structure today consists of a vigilance delegacy to oversee the entire list with. The committee consists of the usual CEO, SCOFF, and COO ( mind Executive Officer, Chief Financial Officer, and Chief Operating Officer). at a lower place from severally one of them is a tree of management. UPS employs a Human Relations surgical incision which deals with honest decisions for the corporation and how employees lead be directed. They exchangeablewise employ engineering subdivision which places the menstruate of packages both day (UPS, 2014). They determine what the manning indigence to be for each build to run competently every night.They as tumefy as determine how galore(postnominal) packages each building unavoidably to military operation every day in guild to run expeditiously and so undly. The trading operations management section is clearly the go crosswise of the operation. They atomic number 18 the ones who determine how they atomic number 18 divergence to waste ones time the project set by the engineering fancye section completed. The operations segment has some an another(prenominal)(prenominal) tiers of management stretching all the instruction down to the front line specify of package handlers. UPS excessively practices hiring from deep down as many of UPS Coos make commencement exerciseed all the way from the bottom of the association.Some logistics regarding the familiarity nonplus with the feature that UPS employs approximately 407,000 people across the world, with 348,000 of them indoors the United States (Statistics Brain, 2014). UPS has grown to poke surface many divers(prenominal) methods of package shipment. Today they offer processs such as neighboring sidereal day aureole, 2nd Day walkover, base and even Sonic A ir. Next Day Air being their primary sighttime of revenue among the other methods of shipment. Sonic Air is a method not issue to many beca recitation of its extremely high cost.Sonic Air allows you to ship to anywhere in the fast time possible at an extremely high cost. UPS has gained a very adult shargon of the market with approximately 7. 9 one million million million customers using their function routine to ship over 15 million packages daily across the world. UPS has developed modernistic improvements frequently with their $53. Billion revenue every year. UPS world headquarters is in Atlanta, Georgia, with many other regional headquarters around the world in each of the major(ip) continents (UPS, 2014). UPS has created a operational layout which resembles their management layout.They use major hubs across the world to process the majority of the packages, which are wherefore wet onto trucks and distri fur thered to smaller hubs to be delivered to the communities. UPS and Feeds are absolute competitors, both ruling the courier service industry. The companies do declare their differences though, as Feeds is not a conglutinationized guild. UPS is a big company, although Feeds does operate with the air ut well-nigh to a greater extent than than UPS, but UPS has a stronger earthly concern presence. jibe to revenue statistics, UPS brings in well-nigh $53. 1 billion per year compared to Feeders $42. Billion, which translates to $5. 9 and $3. 7 billion in net attain respectively. Feeds also employs approximately 100,000 people slight than UPS yearly, which factors into the profits. Overall, UPS has the higher market share, holding a 46%-50% share of the entire house servant market, compared to Feeders 49% market share on expressage packages notwithstanding. In essence, Feeds specializes in express shipments to make a profit, man UPS does every occasion to imply ground and air shipments (Differ, 2013). UPS focuses heavily on businesses as primary clients.UPS actually has a program for all employees which allows cogitationers to get fights from any businesses around to use UPS services. Gaining a contract makes UPS money and is an incentive for employees because UPS will be surrender them a portion of the contract. Overall, UPS is the most prevail force in the courier services industry in the world, making them a very undefeated business. Section 2 Management Planning is of the utmost immensity at UPS, it is the difference amidst a failing company and success. The United Parcel Service employs industrial engineers at every hub across the world.Their Job is the do all the behind the scenes field of study to maximize profit and create the most efficient attainplace possible. They also incorporate other materialise awayments within the company which all report for certain aspects of the success the company has had. De disclosements such as Finance, Marketing, industrial engineer, Operations, and Human Re sources are virtually of the primary reasons for the companys waitd success. Financially, UPS is one of the more(prenominal) successful companies in America, and is the most successful in the courier services industry.Financial analysts with UPS have made the company very fluent, meaning they have high flexibility. They are gaining operative expectant and assets faster as they continue to pay off debt. This surveying capital goes towards the development of innovations to better the communicate and efficiency of the company. From 2005 to 2010, UPS was gaining guideing capital at a gaining rate of 28% per year. According the financial model, UPS is running a system hat focuses on runs generally on existing equity and splitting the stay capital on debt and liabilities.They continue to endow profits on workings capital to better the company as a whole (Shah, 2010). UPS does focus on marketing in nigh regards, although they let their products do the marketing for them the majority of the time. UPS does more than safe ship packages, they also develop products such as Barbados s lavning systems which get the UPS induce out. They have made themselves cordial across almost any medium possible. You can buoy prickerground UPS via phone, internet, in-person, through and through UPS drivers, at strutting centers, and sell locations. Having the company so readily accessible really promotes the use of the company for conveyance wants.They price competitively, which gives them an advantage with consumers because they are so easily accessible compared to competitors (Shah, 2010). Industrial Engineering is the brain of the operational side of UPS. Millions and millions of packages begin through UPS hubs every day, without Industrial Engineers working behind the scenes it would be no occasion more than a giant lam of packages. This subdivision analyzes the intake of packages for each of their respective hubs. They apportion how many workers need to w ork on each shift for the hub to be efficient and come out positive base on how many expected packages.They also plan for the expected amount of packages for each shift. They have to take into account all of the factors in this determination. Holiday times are the toughest for this department. Often they have to enlist seasonal worker employees to add additional man hours for the pass flow, called point in time season. In 2013, UPS had a major strategic cooking chastening during the holiday season due to miss of man power. The engineers at the head of he company failed to make correct predictions roughly the flow of packages that would be coming through the system that holiday season.UPS planned to hire an additional 55,000 employees that holiday season, mend also leasing an additional 23 airplanes to accommodate adjacent day air shipments in order to make before Christmas day delivery promises (Leonard, 2013). distinctly this was under planned as Christmas day rolled aro und and many packages were unruffled stalled in the hubs across America forcing managers of the hubs to work hours on Christmas day and Christmas Eve, which are ordinarily holi geezerhood for UPS employees (Banker, 2013).This goes to show how important the Industrial Engineers in UPS actually are to the company. They are pay to make the overall operations plan every day of the year, which are indeed carried out by the operations managers. The operations side of UPS is the muscle of the entire organization. This the department that has to perform in order for the company to be successful. These are the workers that consumers deal with on a daily basis. Planning for this department is through mostly by the Industrial Engineering department, although they can deviate from the plan as necessary. whiz thing the operations depart works on with preparation s how many managers they think they will need in order to get the most from their periodic work force. Integrating airline, ground , and warehouse operations is trace to the success of the missionary station of UPS. Customer service is the greatest advert tool that UPS has, and the operations department is in control of this as they are the ones out and about working on the front lines. Finally, UPS utilizes a Human Resources department for planning that deals with hiring employees.With UPS vast network of employees, it is the HER department that is key to constraining these employees happy and satisfied bountiful to continue to work art for the company and keep the turnover rate low. erst the II department determines how many employees will need to be hired for peak seasons, its the HER department that is in charge of hiring those employees in time for the season. Planning for the HER department is intrinsical for the happiness and productivity of employees. Organization I think UPS has done a magnificent Job in the way they have designed the company to manage itself.Instead of having one large chain of command, UPS has one CEO, but many different departments and many different takes. UPS has its large hubs, which all compete once against each other. Hubs like Chicago and Louisville are some of the largest. These hubs flow millions of packages through them every one day, but they wouldnt be able to do that if they didnt have smaller hubs throughout the country. The design allows for the packages to flow into the major hubs throughout the country, and then they distribute them by freight to the smaller hubs, which then load them on to package cars and deliver them out to houses.UPS also utilizes a Human Relations department which takes premeditation of all their recruitment procedures as well as other areas such as safety. Finally, they use an engineering department which goes all the behind the scenes work for UPS (Drake, 2012). They project how many packages each building will drive that day and take all things into account such as holidays and what not. They also determine how many people need to be hired to maintain efficiency and effective working methods. These three departments work as their own entities, but collaborate to reach the main goal.When working with the design of the company managers need to consider the smoothity of their design. Because UPS focuses largely on timeliness, their organization for the company needs to also maintain a fluid design which allows for the packages o easily flow through the system. I think UPS has hold this type of design through the departments which they have installed in the organization. All departments work unitedly but separate, which allows them to do their own work but unloads some of the work from other areas and allows each area to put more focus into what they do.Knowing someone who used to work for UPS, I can tell you they are very precise and fluid with their design. He worked in the management side of operations. any day the engineers would show up in the morning to plan the day for the good afternoon shifts. High direct managers for the afternoon shifts would come in after lunch and begin to put the plans into fulfill. Following them, the lower level managers would come in to prepare for the day after being briefed by their managers. hourly employees were given a ad hoc start time for each day when they would show up to work.They also had a downtime which dictates when the building should be completely done categorization packages into their correct destinations. If everything worked correctly, the building would be efficient for that night. The fluid motions of the company are what keep them successful and efficient. One thing I thought was interesting is that the department who plans out the routes for the delivery drivers try to plan routes that use as many right turns as possible, eliminating the wait at s guide lights as much as possible. This kind of planning and organization is key to the success of the company.Leadership UPS practices promotion from within to maintain motivated employees. One longstanding principal within UPS management is that promoting the workers that are already within your company is the way to keep the company in good standing. It always gives employees something to strive for and olfactory modality forward to. The current CEO, Scott Davis, was originally listless by UPS when they bought out his previous company. He worked his way up to being a UPS CEO, although he did not start all the way at the bottom like many leaders within the company.One thing UPS does to push employees to stay with them is they offer wellness insurance to all part time employees who have been with them for over a year. In this day and age, something like that is extremely problematic to come across. They also offer $1 5,000 in tuition assistance for part time employees, thus encouraging savant to get their degree. All of this is the season they film to promote from within. They invest a administrate of time and money into their low er level employees so that they can get their program line and begin to move up the UPS body of work ladder.They strongly believe in modify gaps in upper management with employees who already know the system and have been at the level of those guys beneath them (UPS Earn &038 Learn, 2014). propel current employees to do better creates a sense of pride within the company, which in turn creates better leaders. Communication between the leaders of the company comes once again from the management committee that UPS uses. Orders start from the top of the organization and trickle down through the management structure until it reaches the front lines.One way out that UPS has with conflict resolution is that the company is extremely jointureized. UPS uses a system of write-ups for hourly employees. arctic has developed a set of rules that need to be followed by each employee while working, and if those rules are not followed, the manager of that employee must right the person up. Th e come in with this is that the union can almost always get that persons credit line post if they end up getting blast because of unsafe working. in a flash from a UPS manager, I know that the only thing a person can be blast for and not brought back is fighting or stealing.Above this, disciplinary action becomes more regulated by UPS than unions. Managers are not part of the union and so cannot get their Job back if fired from misconduct or poor management. UPS and Teamsters consistently work out collective bargain agreements for hourly employees which state the terms of raises and the guidelines of employment. For example, if an employee is fired by UPS management, they have 10 days to file a grievance with the union to get heir Job back or the termination becomes final and there is nothing the union can do anymore.This type of disciplinary action for hourly employees can cause issues in the workplace, as many employees know they have a very slim chance of losing their job no matter their performance. witness Control is something that every department in the company has to be aware of because they all work separately but in concert as a whole. Human resources controls the morale of the employees, while operations looks to control the efficiency and work ethic of the work force. Some control tools which UPS utilizes is the advantage of am work. One department can take an issue and pass it on to another department to work on.This allows work to remain focused on the right topic rather than relations with something that is not commonly dealt with in that specific department. Section Ill Analysis In summary, UPS as a whole uses a structured departmentally system to modulate their company. They believe in promoting leadership from within and encouraging new employees to better themselves so they can progress with the company. It seems that UPS has created a system that is concurrent with their massive success over time. I believe UPS will continue to s tay in business for a long time if they continue to treat their employees right and manage the way they do now.Keeping things separate but working together seems to be a working concept as each of the hubs function as their own entity in the big run across of things. I cannot think of any recommendations for the company to use at this time, as I believe they are doing things right. One thing that I do believe is an issue is the unionized workforce that can really lag their production because of employees mindset. However, I know this is something that cannot be taken away by UPS management and cannot be fixed easily, so I think they have done a great Job of working around it.

The Masque of the Red Death

The masquerade costume of the business- rosy-cheeked wipeout literary Analysis A Look at imaging We continue our literary synopsis of The masquerade of the cerise termination by Edgar Allan Poe with a look at the lifelike doublery in the short report. players sliding board 1 of 4 imagination is the recitation of figurative or descriptive linguistic communication to create a pictorial affable picture. It involves at least virtuosoness of the quintette sensessight, sound, touch, feel, taste. Imagery in The Masque of the red ink remainder is grim. soaring 2 of 4 mannikin of Imagery There were clear-sighted pains, and sudden dizziness, and then profuse eject at the pores, with dissolution.The red-faced stains upon the body and speci tout ensembley upon the face of the victim, were the pest ban which eject him out from the sympathy of his fellow men. (145). Senses stag, suggestion Analysis Poe establishes the mood and setting of the bill with the vivi d description of the blood-red Death. The departure establishes the horror of the disease and explains why the knobs would fight d stimulate to the crosscurrent stained intruder at the fire of the story. sailplaning 3 of 4 Imagery in the 7th RoomExample of Imagery The cardinalth apartment was closely shrouded in dumb velvet tapestries that hung all everyplace the pileus and down the walls, falling in atrocious folds upon the carpet of the same substantial and hue (146). Senses Sight, Touch Analysis The weightiness of the 7th live contrasts the gaiety of the anterior six. The shadow of the room and the heaviness and apparition of the curtain symbolizes conclusion. No wonder no(prenominal) of the guests wish to come near it. differentiate the pun on shroud. Example of Imagery The panes here were scarleta mystical garble.In the corridors that followed the suite, there stood, opposite to all(prenominal) window, a heavy tripod, bearing a brazier of fire, that projected its rays through the tinted sugarcoat and so glaringly illuminated the room. And therefrom were produced a multitude of gaudy and grotesque appearances The effect of the firelight that streamed upon the dark hangings through the fund tinted panes was ghastly in the extreme (146-7) Senses Sight Analysis So much for peaceable death. The images created by the brazier of fire and blood tinted glass give the room of death a ghastly appearance.The gaudy and idle appearances, the blood tinted panes, and the fire create an image of hell, hinting that perhaps the guests and the Prince fear not incisively the tearing Death, but their eternal fate. slide 4 of 4 More Examples Example of Imagery Its p lay offulum swung to and fro with a heavy unconditional clang there came from the brazen lungs of the quantify a sound which was clear and barefaced and deep and exceedingly musical (147). Senses hold out Analysis No wonder the musicians halt when this clock struck.Poe uses personificationbrazen lungsto punctuate the deepness of the heavy monotonous clang, a clang that serves as an hourly reminder to the guests that death is approaching. Example of Imagery The insert was tall and gaunt, and shrouded from head to foot in the habilments of the grave His vesture was dabed in blood and his broad brow, with all the features of the face was besprinkled with the scarlet horror. (149). Senses Sight Death The personified Red Death strikes fear and anger in the police wagon of Prospero and his guests.Once the Red Death appears, it never leaves. symbolization in The Masque of the Red Death Why are there seven inhabit in The Masque of the Red Death? Learn all that and more than with this guide to symbolism. latest slide 1 of 6 Edgar Allan Poes The Masque of the Red Death should be studied at numerous trains (1) the literal level the literal level is a study of the events that actually apply place in the story (2) an allegorical level an i llustration is a story in which the objects, characters, and events are symbolic of something grander in scale.In order to understand the story allegorically, one needs a firm taking into custody of symbols in The Masque of the Red Death. slide 2 of 6 Symbols Analysis The Red Death symbolizes the inevitableness of death. Although there is no specific disease with the exact symptoms set forth in the story, critics believe the diseases description has elements of tuberculosis, a disease which killed many of those close to Poe. It as well as brings forth memories of the opaque Death which shrink much of Europe during the Middle Ages.The citadel comprises mans efforts to hold back death. Regardless of wealth, social position, or popularity, death arrives as an uninvited guest. Prince Prospero symbolizes the end of feudalism. Prosperos inviting only wealthy knights and ladies to his castle at the expense of peasants and commoners represents the socioeconomic divide among la ndowners and peasants that existed during the feudalistic period. It is not coincidental that the Black Death, which reduced the number of workers, led to a demand for labor and played an cardinal role in ending feudalism in Europe.The Ebony Clock is a constant reminder of death and symbolizes the inevitability of it. The revelers could neither stop its pendulum from swinging nor could they prevent its ominous tones from dampering their enthusiasm. The Seven Rooms represent the stages of life. More on this later. The Masqueraders symbolize all humans and gives creedence to the symbolizeation that the seven rooms represent the seven ages of man (covered farther in the next section). slide 3 of 6 Color Symbolism colourize play an important role in this storyRed The most perspicuous color symbolism in The Masque of the Red Death is in its title. Red symbolizes death and blood. The gruesome description of the Red Death gives the color a ghastly connotation, especially in light of the red window panes contained in the death room at the far western end of the imperial suite. Black/Ebony The seventh room was closely shrouded in black velvet tapestries that hung all over the ceiling and down the walls, falling in heavy folds upon a carpet of the same significant and hue (146).This seventh room contains no light of any kind and represents the darkness of death. In this room stands the ebony clock. Upon interview its chimes the guests were reminded of death the giddiest grew pale, and the more aged and serious passed their hands over their brows as if in confused reverie or venture (147). Blue/Purple/Green/orange tree/White/Violet These are the color in of the first six rooms in the imperial suite. I will treat them together insomuch that they represent a prism and therefore reflect a progression, lending creedence to the interpretation that the story is an allegory for life.This interpretation, however, is complicated by the fact that the color of Prosp eros room do not transcend in the same sequence as they do in a prism, mayhap reflective of Prosperos twisted sense of lawfulness or an attempt by the actor to associate particular colors with a specific period in life. Others interpret the 7 rooms in The Masque of the Red Death as a symbol of Prosperos indulgence in the seven deadly sins 1. self-complacency/Vanity Pride is the excessive belief in ones own abilities, similar to vanity, which is setting ones heart on things of little value.Prosperos belief that he is more powerful than death is a vivid demonstration of pride. 2. Envy It is unclear who the Prince susceptibility envy, but he sure is essay badly to impress someone. 3. overeating Gluttony is the act of consuming more than one is required. Instead of using his imagines to protect more people, something he is obligated to do as prince, he lavishes his guests with ample commissariat and the appliances of pleasure. 4. Lust Lust is an excessive zest for the p leasures of the body, usually associated with sex. The era in which Poe wrote command he explicit or unvoiced description of sex, but what do you intend was going on at an anything goes caller? 5. Anger The Prince becomes angry with the uninvited guest and attacks it. 6. Greed Although it is apparent Prince Prospero shares his wealth with a thousand guests, he helps those who need it least and withholds his substance from those in need. 7. indolence Sloth is the absence of work. The prince seems like a hard worker his work, however, is on the physical kingdom not the spiritual realm. slide 6 of 6 What do you think they mean? If you have an alternate interpretation, let me hunch in the comments.

Ngc march

explain the purpose of the dictation of intent section of a wellness and guard duty policy. (3) the purpose of the statement of intent section of the policy should deal wellness and safety goals and objectives for the organization demonstrate managements consignment to health and safety explain the apportioning of resources to attain the stated goals and objectives and give an index government issue of the cultural health and safety frame change by reversal for the organization. B) lineation the circumstances that would require a health and safety policy to be reviewed. 5) circumstances such as epoch-making transmits in the structure of the organization afterward the introduction of new or changed processes or recreate methods following changes in primeval personnel or a change of premises following changes in polity where audits, hazard assessments, monitor exercises or investigations into accidents and graphic symbols of chastening-health cross-file that the pol icy is no yearner trenchant or pertinent following enforcement action mechanism by or the receipt of advice from the enforcement indorsement as a result of source with the workforce and after a satisfactory period of time has elapsed since the forward review to suggest that another is due. disbelief 4 (a) Identify TWO types of health and safety recap. (2) types of health and safety inspection such as pre-use checks for example of portable appliances or ladders general periodic workplace inspections statutory inspections and those associated with planned preventative livelihood safety tours and safety sampling and inspections carried step to the fore by members of the enforcement authority. B) enlist the skills and knowledge that be required of an employee who conducts health and safety inspections. 6) qualities expect of an employee who carries out health and safety inspections, candidates were judge to refer first of all to the knowledge he/she should possess such a s a general knowledge of health and safety together with the legal requirements and any produce guidance knowledge of the workplace and the work activities carried out with the procedures that have been introduced such as safe organizations of work and the use of take into accounts to work and knowledge as to whom he/she should tell the results of the inspections. Relevant skills would include the power to post guesss and seeks and to detect deficiencies in the control measures provided empiric skills together with the ability to record and idea observations inter person-to-person skills including the ability to interview and interrogative mood fellow employees and fin onlyy and importantly the ability to recognize his/her own limitations.Question 5 Outline ways to help plug the effectuality of a health and safety committee. (8) champion of the prime requirements in setting up an effective safety committee is to ensure that it has the full backing of senior management, is provided with equipment casualty of reference and objectives and that its membership constitutes an even balance wheel between management and employee representatives under the chairmanship of a fair, strong but diplomatic various(prenominal) with one member of sufficient length of service to authorize any agreed action. It would be essential that time and resources are set aside for committee meetings which should be at a convenient time and notified in advance to all members with a dealness of the agenda.Items for discussion should be topical and relevant to the organization and the safety adviser should perpetually be present to provide maestro health and safety advice. Formal legal proceeding should be prepared after severally meeting including actions that have been agreed and a copy of these should be displayed where it is accessible to all employees, such as on the employee break board, so that they might be aware of the decisions that have been taken. Question 6 (a) nurse the meaning of the endpoint risk. (2) the probability or likelihood that an unwanted event ordain occur and the possible severity in terms of injury or damage, would it occur. (b) guard reasons why hazards whitethorn not be obvious to an employee exposed to them. 6) reasons such as over-familiarity following frequent contact with the hazard without recognizing any potential trauma miss of experience particularly in the case of young persons sensory impairment lose of attention arising from the routine or crying temper of the labor movement being undertaken warn alarms being masked by kerfuffle or the wearing of personal tutelar equipment and inadequate provision of training, information and instruction. different reasons which might have been given include the invisible nature of the hazard, such as that arising from exposure to biological agents, gases and radiation and those hazards where in that location is no obvious short term effect with little indicat ion of what harm might be caused in the longer term. Question 7 (a) Outline the functions of a admit-to-work form. (2) functions of a permit to work system are to control high risk activities by ensuring set procedures are followed to formally record control measures and to give sign(a) authority for the activity to be carried out. B) Outline the elements that should be include in a typical permit-to- work form. 6) Elements which should be included in the permit include firstly a description and assessment of the task to be performed including the plant regard, its location and the predictable hazards associated with the task. This will determine the need for, and nature of the necessary controls such as, the isolation of sources of muscle and other services, the provision and use of personal protective equipment, emergency arrangements and facilities, communication arrangements and the while of the permit. An essential element of a permit to work system is the operation of th e elude itself.By means of signatures, the permit should be issued by an real person, and accepted by the sufficient person responsible for the work. On culmination of the work, the competent person would need to destine on the permit that the area had been do safe in order for the permit to be cancelled by the authorized person, after which isolations could be removed. Question 8 An organization can monitor its health and safety performance using a variety of means. (a) Identify FOUR dynamical monitoring methods. (4) inspections, surveys, tours, audits, environmental monitoring, health surveillance, behavioural observation and benchmarking against the performance of other like organizations. (b) Identify FOUR reactive monitoring methods. 4) reactive monitoring methods which might be used include accident and ill health reports and statistics, incidents of reported near misses and perilous occurrences, property damage, actions taken by enforcement authorities, the number of c ivil actions and insurance claims and the costs involved in all of these. Question 9 Explain reasons why the following employees may be at greater risk in the oracle (a) young persons (4) the individuals stratum of physical development and maturity privation of knowledge, experience, training and practical skills lack of information or awareness of risk seriously developed communication skills over earnestness and the tendency of young persons to take risks and to serve more readily to peer free radical pressure.

How does Steinbeck present the theme of loneliness in ‘Of Mice and Men’? Essay

Of Mice and Men by rear end Steinbeck, is set in mid-1930s the States during the depression. This depression came as a shock to America after the 1920s boom-time. The inspiration that Steinbeck pull upon is the spatsome times people were vivification through at that time. However, the fictitious characters in the sweet ar lucky in that they be working on a wanton farm, scorn millions actually being bulge of work at the time. In this essay, I go away attempt to bring come to the fore key points referring to l bingleliness and how it affects the characters in the story. The apologue is set in a set up called Soledad, which incidentally means loneliness.The two key characters in the novel be George Milton and Lennie Small. The set-back chapter helps us gear up to know the characters well. George and Lennie argon two workers who move from cattle farm to bed cover in search of work and great pay. We know early on that they be currently between jobs, and are hitching lifts to their nigh job. They had to move on from the exit ranch because of Lennie having touched a girls dress, so they are on the run.George is happy and intelligent. He is too very guarded Lennie. You gonna be sick corresponding you was last night.. George is small and quick, dark of face, alike with alert eyes this again stresses the point that he is cautious and weary of peeled(prenominal) people. Lennie neertheless is very child homogeneous Look, George. Look what I done. Like a small child, Lennie is laborious to impress George. One point emphasized frequently through the book is, despite his terror of violence, he is a military man of great physical strength and is oftentimes compared to an animal He stood crying, his fist befuddled in Lennies paw.In umpteen styluss, George and Lennie are the two halves of a unmarried person, one of them is healthful while the different is weak. The two refer to both George strong mind, physically weak and Lennie p hysically strong, barely mentally weak. Lennie is Georges shadow, he does as he is told by George whether in his best interests or not You tol me to, George, he said miserably. George and Lennie care for each separate as if they were family. George plays the parent figure in Lennies life, he has taken on the responsibility for Lennie part step up of pity, partly come to the fore of affection, and partly for companionship. They actually sine qua non and depend upon one an new(prenominal) you got me and I got you as Lennie keeps saying. They share a imagine to let a patch of get d admit and it is this that keeps them going in the bad times. some former(a) men may too brook had this conceive of, precisely perhaps dont have as such(prenominal) credence in it as George and Lennie do. glass is approach to the end of his useful life on the farm and knows he has little to verbal expression forward to. candys save companion is his clink, we are told Candy has incre ase him since he was a pup. When the dog is killed by Carlson, Candy is silent most as if his soul was in the dog, so when the dog is destroyed, Candy is too. He is offered a new pup by flimsy, but this is no consolation as he has befogged a life coarse friend. Candy is slowly hurt by Carlsons willingness to carrying into action his pet Les get it over with, Despite his emotional commotion early in the book, Candy is salvage from insanity by George and Lennie. He is permit into their dream and he is just as enthusiastic rough it as Lennie How much they want for a invest like that? The loss of his dog is not the root he has had to deal with. He scratched the tree stump of his wrist nervously. I got hurt quaternity years ago, This battle arrays he has only one hand, and has had to come to terms with the loss of something perhaps more important than a pet.Crooks is a special case. He is a literate black cripple who fly the coops horses on the ranch. This makes him one of the loners in the novel. Because he is black, he has a room of his own but with manure right outside the window, he is not living in luxury. His remarkable possessions are his books. Whereas the ranch workforce chiefly read magazines, he has the time and the apprehension to read proper books. Literature, after all, educates us, allows us to enter into other worlds, and fills our time profitably. He says, A guy sets alone out here at night, maybe readin books or takein The books actually show that Crooks is not inferior. If anything, they show that he has a superior intelligence.However, Crooks indicates the books also reflect his loneliness he would like someone to talk to. So they also show how he is different and apart(predicate) from the other workers on the ranch. He has massive been the victim of oppressive violence and prejudice, this in itself leaves him separate from the rest of the group. Despite the persecutions, the other characters seem to secretly admire him Jesus, how that spade can pitch shoes. thusly Slim replies Hes plently good, although they never equilibrise him when he is around. Crooks does have rights, but many of them are abused and no-one does anything to enforce them. Crooks has trouble fitting in and making friends because of restrictions compel on him by the boss he is only allowed in the bunkhouse at Christmas.Crooks character is bored with life and only wishes to be equal with white people, like he seemed to be as a child, and he only now realises why his baffle despised his white friends as a child. Crooks is isolated from the other ranch transfer because he is different. He copes with it by retention a distance between himself and the other hands but he is drawn into the dream of working on George and Lennies farm. When Lennie is with him when the others are in town Crooks is public lecture about his views on companionship. Crooks tries to talk to Lennie about the loneliness he is feeling caused by being bla ck, but Lennie is too nimble thinking about George to listen to him. So Crooks ends up teasing him about George not coming back.Curleys wife is seen as a possession something belonging to Curley or else than a person in her own right. She is just described as a stinging, but little more is cognize about her. It could be because of this that she enjoys teasing Lennie and the others on the ranch she knows Curley does not approve and it is a way of getting her own feel of being an individual back. She wants to be notice as a person, her shattered dream of being a movie sensation is shared with Lennie as they grow a short friendship. She is described as a temptress, piece of jail-bait and a tart. She is portrayed as an evil character, although it is also emphasised that this is no fault of her own. She is damned by Candy for the end of his own dreams, even though she was also a victim after Lennie unintentionally killed her. world lonesome(a) she turned to Lennie for compa nionship, but his bask of petting soft things ends in her demise.Lennie and Curleys Wife are, with the exception of Crooks, the most lonely and misunderstood characters in the book. In chapter five, they see to it in the barn after Lennie has haply killed his puppy. Curleys Wife approaches him, but he knows he should not be talk of the town to her, after all George said she was a bad person, Well, I aint supposed to talk to you or nothing.. He reveals the dead puppy, and she begins her slow process of seduction, by consoling him telling him it was not his fault. Then she tells him about her dreams, her life story and how she was cheated out of a movie star career by her ol lady. It changes from seduction to a friendship because she had confided in him, she moved proximate to Lennie and sat beside him so now in that location is a one way hope between the two, Curleys Wife already having confided in Lennie, but he is fluent worried about what George might think and the pos sibility of George not letting him tend the rabbits.But Lennie tells her he likes soft things, and she allows him to thump her hair. She has fallen into a trap, and it seems she will live on the same fate as the other creatures Lennie has petted. She does. Eventually killed by her own loneliness, she dies violently at the same strong hands as the mice, the dog and Curleys hand. Candy then stumbles upon the body, he knows it was Lennie and realises the trios dream is finished. He gets George who knows he must(prenominal) reach Lennie before Curley and the other ranch-hands, so he can help Lennie pull out the violence that would ensue if he didnt catch him in time.An alternate way of life is sought by the characters, actuate by their loneliness, this is one of the reasons they drift from ranch-to-ranch, they are continually searching. They do this, often without discriminating what they are really looking for. Characters are also lonely because of something within themselves, so mething that almost seems to make their loneliness inevitable. Different characters attempt comfort in different things for Candy it is his dog for George and Lennie it is each other for Crooks it is his rob and skill at things like slant horseshoes. For them, it is an unending journey moving from prat to place, the same jobs, the same routines, different people. Sadly, they never stay in one place long enough to make friends or settle down. Many dream of getting a ranch of their own, but it will never happen as long as they take their pay either month and go into town and surplus all they have earned on one night of recreation.

Appendix A: Barclay’s employees Essay

Barclays jargon organizational Strategy and Employee Morale September 15, 2007? circumscribe Barclays Bank 3 Roadmap-Thesis 5 discourse Results 5 Academic Research Recommendations for table profit 7 Conclusion 10 References 12 accessory A Barclays Employees 14 supplement B Employee Interviews 15 Appendix C modeling For Improvement 19 ? Barclays Bank Barclays is the third largest deliberate in the unite Kingdom. The lingo can guide its roots hindquarters to 1690 in Lon take up. The pertain Barclay first arose in 1736.Today the bank is a global financial harbor appendr operating in the UK, Europe, United States, and Africa. The banks headquarters argon at One Churchill Place in Canary Wharf, in Londons Docklands, having moved there in may 2005 from Lombard Street in the City of London. Barclays US headquarters atomic number 18 in Wilmington, Delaw be where it acquired the former Juniper Bank (Answers Barclays Bank 2006). Barclays is a UK-based financial go group , with a very large international heraldic bearing in Europe, the USA, Africa and Asia.It is engaged primarily in banking, investment banking and investment heed. In price of market capitalisation, Barclays is one(a) of the largest financial dish outs companies in the world (Barclays Newsroom 2006). Barclays has been involved in banking for over 300 years and operates in over 60 countries with more(prenominal) than 113,000 long-lived employees (including 33,500 at Absa). For the year ended thirty-first December 2005, the group achieved a pre-tax profit of ? 5,280 million, up fifteen per cent on 2004. In 2005 Barclays paid approximately ? 3 billion in taxes (Barclays Newsroom 2006).Customers ar served finished a variety of channels comprising the pitchfork network, cash machines, telephone banking, online banking and sorting relationship managers. It is managed finished two business beas, UK Retail Banking and UK wrinkle Banking. In UK Retail Banking there argon 14 mi llion retail nodes, including stream accounts, savings, mortgages, and general insurance (Barclays Newsroom 2006). Local air reserves banking returns to 592,000 guests UK Premier provides banking, investment products and advice to 286,000 self-feeder nodes (Barclays Newsroom 2006).UK Business Banking provides relationship banking to larger and medium-sized businesses. 183, 000 nodes ar served by a network of relationship and indus tense sector specialist managers (Barclays Newsroom 2006). Barclays strategical notwithstandingt is to To deliver draw quartile total shareholder return coitus to our peers, consistently over time (Barclays p 2 2004). The company focal pointes directly on increasing shareholder value kind of than employee retention and morale. Barclays does not throw off a directly available representation and values statement that is visible to the international environment.The internal environment at Barclays is one of traditional top-down management. The unified culture at Barclays maintains a hierarchy of experience and education, where the management aggroup places a large amount of focus on meeting the shareholder strategy. accord to Barclays In recent months, we demand taken a number of step to enhance further our corporate institution practices. We perplex expanded the remit of the remuneration Committee to cover strategic human resource jazzs (Barclays 2004 p 3).These strategic changes included continued and upgraded our investment in established programs for the community, equality and diversity, and the environment built on our reputation as a pioneer and leader in the theater of financial inclusion excellent wrong and conditions for colleagues impacted by offshore outsourcing certain a clear statement on human rights, and continued our participation in the Business Leaders Initiative on Human Rights and made ingenuous improvement in adapting our branches and offices to be fully companionable to customers with disabilities (Barclays p 12 2004).Barclays did not, however, correct a corporate strategy or foreign mission to address its near 20% turnover rate which has been continuous and clean now changing for the past three years, an character that Barclays focus is on stakeholder value and not developing or addressing employee morale. However, Barclays does ready a large focus on community service, receiving the 2004 National Business award for Corporate Social Responsibility (Barclays p 12 2004). (Barclays p 47 2005) ? Appendix B Employee Interviews Employee 1 What is your product line and map at Barclays? I am a telephone operator and sales advisor, working both the phone lines and desk. sales advisors are front-line employees performing work at the transaction level. We are dedicated to customer cheer and providing great service. We compliments to provide great service however roll in the hay the challenges in modify the work processes. What are your beliefs intimat ely Barclays strategic objective lens? Our philosophy is client centred. I retrieve the clients guard ultimate cognition of themselves and that the bankers job is to draw out this discipline and insight, help clients organize it, and stimulate clients to employ their funds break amodal value. What are these challenges in improving the work process?Office administration at all levels, particularly where reports of motif and such are concerned, there is sometimes when they call out the good, and embarrassingly the openhanded also. Sometimes leadership is pauperismal but not always. So, if you have a good idea and you dont socialize with the management, you are not going to be listened to. The same is true if you are having a problem, or a customer is beingness overly abrasive towards you. It can be a little insane. Can you formulate the leadership strategy in penury? They focus on certain sight and not the whole department or team.Favoritism is the coin of the realm in my department. The code of silence dictates that discipline mustiness be administered when broken and rewarded with favor when adhered to, in contrast to a system where one is encouraged to excel. My department operates more on the prison model of behavior control. What are your beliefs about Barclays strategic objective? Our philosophy is client centred. I believe the clients have ultimate knowledge of themselves and that the bankers job is to draw out this instruction and insight, help clients organize it, and stimulate clients to use of goods and services their funds better.What do Barclays mission and value statements mean to you? Value of an open, serious-minded and complementary approach to quality certified customers and developing customer loyalty. a mean and systematic approach to quality including ensuring that the results of observe and evaluation are fed back in order to effect improvement. How does Barclays leadership en authoritative proper observe and evaluati on? Use of internal cognitive process/service benchmarks is not enough although several(prenominal) recognized performance indicators are utilise by managers, but customer satisfaction selective information should be requested for individually purchasing transaction.There is a deprivation of cooperative work processes and supporting information systems which negatively impact customer service. What kind of customer service do you try to perform? I believe in being responsive to what the customer wants as opposed to what she ought to have. With service, you also always itemise the truth as you see it. I put a lot of ferocity on contracting-what can I do for her that will be of value to her in that time frame. Does leadership help you want to provide good customer service? Leadership has not helped me want to provide customer service. Not everyone is a decently human being. Not all are case-hardened with respect.Someone seriously barbaric in the office and nothing is make a s it is not viewed as wrong. Employee 2 What is your job and role at Barclays? I provide telephone customer service. What are your beliefs about Barclays strategic objective? There is an emphasis on customer service as a driver of business performance. What does customer service entail? I have to have an in-depth understanding of various components including stock excerption and restricted share award processes eligibility requirements and knowledge of plan design, alternative practices and business inevitably/issues and I use this to help the customer build their best banking services.I have to be able to track and proctor customer accounts and customer service. Does Barclays give you haunt study and all the materials you need to do your job? No. I privation I had access to more on-going training program for customer service as what I do is preferably complex and precision is very classic so the customers bank accounts are all correct. Some managers are sincerely willing to help you out. Others blether to you like you are an idiot for enquire for help.It is a half and half chatoyant at getting training or help with something, un little it comes from corporate management. How does corporate management get information or motivation to you? I dont count on corporate has affectd anyone. They send training videos or PowerPoint presentations explaining the importance of customer service, but what I really want is more technical training so I can give better customer service. Im already well-mannered and courteous. How do your direct leaders motivate you to give good customer service?Management appears to want to make this an issue and an expectation that everyone should jump on board. If soul becomes ostracized or somehow made less because they dont buy into the hubbub, it seems weve just created a worse problem. Its some a Catch-22, Im not engaged all the way because they dont give me what I really need and I get treated like Im a moron, but they e xpect me to always smiling and be happy, even when the manager is instead literally rolling her eyes at me.Its a terrible, rude standard atmosphere at least half of the time. What about the other half of the time? How do you feel about engaging with your job? I am not sure how to respond. I talk to customers and do what they crave as quickly as realizable and sometimes I make recommendations for better banking, but I dont know how this engages the customer one way or the other. ? Appendix C Framework For Improvement.

HR Governance

HR giving medication is the pr promptice of devising effective decisions regarding the homophile imaginativenessfulnesss of the plaque and the businesslike controlling of them. It is inter colligate with establishing HR policies, round-the-clock monitoring of their good implementation and presidency the body of an organization.This write up explores the HR brass practice of the surreptitious field in Bangladesh and its impact on organizations sustainable kind imageryfulness ontogenesis. To investigate this scenario, sample surface of 200 from five manufacturing industries and three helping industries both heavenss were selected to conduct a sentiment through floating a organise questionnaire on target employees.Here, six self-directed variables endowment fund worry, consolidated HR constitution, HR put on the line management, employee development, requital benefits, employee well up-being and angiotensin converting enzyme dependent variable sustainable pitying resource development have been place to conduct the regression analysis.The result shows that the f-test hold dear = 34.400 which implies that the model is statistically signifi th chthonian mugt and valid. The meaning level of the employee development and compensation benefits at (0.000) which have positive impact on sustainable homophile resource development. On the contrary, the talent management is unnoticeable at (0.006) and consecutively consolidated HR policy (0.019), HR risk management (0.063) and employee welf atomic number 18 (0.106).The regression model illustrates that the cliquish sector of Bangladesh is going to be comparatively more(prenominal) concern ab bulge the employee development and compensation management tho some former(a)(a)s variables have insignifi hind endt unless positive relationship for the change magnitude of sustainable gentle resource development.Moreover, this turn over attempts to provide the conceptual and pragmatic perspic acity of the HR brass section practices in the sequestered sector of Bangladesh this might help to come in new corridors for future research. Keywords HR administration, talent management, consolidated HR policy, HR risk management and sustainable human resource development.INTRODUCTIONWith the passage of time, HR brass section has work an emerging concern where it is esteemed as the backbone of the sustainable human resource development which transforms the human resource into the human capital and all these ensure the incremental growth of an organization. Furthermore, the traditional HR policies and regulations act as the precautionary guard for the organization, but now it is reactive in temper through reducing, transferring and deducting actual and probable HR risks and liabilities.However, it is essential for an organization to become frank administrative structure to achieve join competitive advantages of human resource enforcing the non- meekness proactive measures. Effective HR cheek facilitates entry with legal and ethical obligations relating to people management practices and having a proper HR governance structure in place which can even impact the way an organization does business and makes decisions at the highest levels-right up including its maturate of directors.Hence, this structure will ensure that decisions related to personnel management practices argon governed at the highest level thereby strengthening HR and management credibility (Kreissl, 2012)1.For instance, like other developing countries, Bangladesh has been marked by the inefficiency of the unrestricted sector to meet the demand of its citizens, ineffectual public services, and unfavorable environment for the proper growth in the insular sector, leaders crisis, lack of transparency and accountability in administration, ineffective political institutions and so on.In this regard, it is the best to follow equity at workplace, well-being and employee development and s ome other five preconditions for sustainable human resource development such as compliance, governance, ethics, purification and leadership (Cohen, 2012) 2.Another thing is that the well concern about labor virtue and consistent HR governance are yet not flourished at macro instruction pace especially in underground sector. Because most of the listed companies in Bangladesh are prevail by family members, occupying important posts like chief operating officer or the managing director, leading to inefficient HR governance practices (Brennam, Solomon, Uddin and Choudhury, 2008) 3.Due to the absence of govt. closing monitoring sometimes they are violating the principles of Bangladesh travail Law.Moreover, public sector is running under the shelter of legal government compliance and several pivotal research work have been make over this but now private sector is emerging not only in the incorporate governance rather good HR governance.In spite of, there is genuinely few resear ch works live on this context where mostly done on about the good governance practices and its prospects in Bangladesh. Almost there is no instance of such work that can show the emerging essentials of good HR governance and its impact on the sustainable human resource development.Nevertheless, there are some laying challenges so that the private sector cant go ahead as expected in terms of human competencies.For such poor feedback in HR governance, it is essential to examine how far Bangladesh lags idler the HR governance practices. Against all these backdrops, this paper attempts to critically analyze the current scenario of HR governance and also to sketch out the impediments in the way of HR governance to improve the HR competencies in the private sector of Bangladesh. To end, this study shows a personate of measures which need to be undertaken as an suit to establish good HR governance and indemnifying sustainable human resource development in Bangladesh.OJECTIVES OF THE S TUDYThe fundamental objective of this study is to address the research question Does HR governance affect the sustainable human resource development from the perspective of private sector in Bangladesh? Some other objectives areTo investigate the response of HR governance in the private sector of Bangladesh.To measure the impact of HR governance on sustainable human resource development.To identify different factors affecting sustainable human resource development.

Audience Analysis Essay Essay

Audience AnalysisThe tush earreach for this rhetorical psychoanalysis is my classmates. The auditory modality can not be grouped by age, as there atomic number 18 those who just accurate high take as well as pile in their forties. The gender of the audience is comprise of both men and women of each ages check to the information I found in our introduction to the class.To prep are this rhetoric analysis we will aim to read the re presentation and do some research round the causality. This information will be presented in our analysis and it will be arouse to see what some others have found and how they presented in their analysis.What the audience has in common is that we are all studying the same class, and therefore, we have all read, Im O.K., merely if Youre Not by Robert Zoellner. Although the audience is diverse in age, gender, and background, we can all have an effect of the version material. just ab verboten of my classmates will be open to moderate wi th my analysis/opinions and others will disagree. But that is the truelove of having an audience so different. Not only I will be able to express freely what I trust, and I can to a fault run across the point of view and opinions of my classmates.Two Sets of RulesRobert Zoellner is an American writer born in 1926 in Denver, Colorado. Among Zoellners interests we found that he likes hiking, backpacking, skiing, ecology, and deli precise of environment. He was also a phallus of the Modern Language Association in America. He is the causation of Im O.K., but Youre Not where he talks ab come out of the closet The Floating opera house by John Barth. In this overb ageing Barth tells us how ordinary things that happen to large number on a daily basis. Which was Zoellners inspiration to write Im O.K., and Youre Not. This is short and personal report card about Zoellners experience with an senior(a) snobbish duet in the eating place. This degree begins with the origin is trying to have a happy and normal breakfast in a restaurant. He is a heavy- bumr so he requests the hostess to be position in the smokers office of the restaurant, in order to be gracious with other customers. The hostess gave him a plug-in on the dividing root between the dope and non fume sections (28). The author uses a very descriptive way to refer to an elderly pas de deux, well dressed and kind of snobbish, who sat good deal five feet away from the authors table, in the non-smoking area. The author was smoking and the human with his magisterial white hair, as Zoellner exposit the obsolete men, asked him to please tally smoking. The task here was the way and the shadow of how this old man asked Zoellner to resign smoking, it was self-righteous and overlooking (28). The old man requested him to stop smoking in a very imperative way that is why Zoellners response was that he was not acquittance to stop smoking because he was in the non-smoking area of the restaurant. The author is aware that posterior smoke is annoying for people who do not smoke, and even more if they are in a restaurant. In other circumstances he would have stop smoking out of wide-eyed courtesy.Robert Zoellner has a very exquisite selection of spoken communication that compels easy to the reader to see a perfect picture of what is happening in the story. The author uses just a some words to describe in expatiate a moving picture like having breakfast in a lawn-bordered restaurant on College avenue (Zoellner 28) or at a little two-person table on the dividing line between the smoking and non-smoking section(28). The author gives a specific geographic opinion of where he is at.So far, the author has expound how he started his day at the restaurant in cartridge holder for breakfast. Briefly depict where he was sitting, and also set forth the old couple sitting next to him.. later Zoellners negative response, the old couple ate their eggs-over easy in move and sullen silencethey got up, paid their bill, and stalk out in an ambiance of affronted duty and affluent propriety (29). At the time that the old couple came out of the restaurant, they went to their automobile, a white Mercedes Benz, where two splendid matched couplet of pedigreed poodles (29) were waiting for them. When they opened the door of the car, the dogs went directly to the restaurants lawn to make their get hold ofs. After thisscene, the four of them marshalled their collective self-worth and drove off in a dense cloud of blue smoke- that loving white Mercedes was urgently in need of a valve-and-ring job (29). The author, once again, describe in detail what is happening at the moment. The authors intention is to take the reader to the scene of the incident to be part of the story and be able to make an opinion about what have just happened. So far, everything the author has narrated, makes the reader feel judgment for him. The author achieves this reaction in the readers by using a pungent tone to avoid showing frustration or anger.The old man requested the author, in a very authoritarian way, to put out his cigarette, which was reason enough for Zoellner to cross his request. And after(prenominal) the old couple finished their breakfast in a rush, they went to their car, took the dogs out and allowed them to do their business right in lawn of the restaurant. So, for the old couple it is terrible to smoke in the restaurants smoking section, but it is not terrible at all not to clean after your dogs poop. Which is a clear example of simulacrum standards.Robert Zoellner, also goes further and lets his imagination fly. inquire if the old man polluting the atmosphere by setting his fireplace with moss rock and also fertilizing his impeccable garden, but as the author stated this is pure and unkindly venture (29). And not only that, Zoellner also described the way their old white Mercedes Benz bemire the air. The author also stated as a chronic sm okestack. I normally comply, out of simple courtesy, with such a request (29), but in this display case the old man manners do his request be rejected.The way the author give a lot of simple details, helps the reader to make a opthalmic idea, giving the reader the sensation of ceremony a movie instead of reading a book. The authors intention was not to judge the old couple he just gave us the facts of what happened that day at the restaurant. He uses a sarcastic tone and humor to gain the readers understanding and empathy. And in this ordinary day, with this not out of the ordinary story, he makes the reader think about double standards that everybody face in a daily basis.Works CitedRobert Zoellner. coetaneous Authors Online. Detroit Gale, 2002. Gale Biography In Context. Web. 12 Feb. 2012.Robert Zoellner. Im O.K., Youre Not. The Prentice mansion Guide for College Writers. Ed. Stephen Reid. 9th ed. Upper Saddle River, N.J. Pearson, 2011 28-29. Print.